Product of Tasmania Terms of Service

Introduction

These Website Standard Terms of Service written on this webpage shall manage your use of this website, Product of Tasmania, accessible at https://productoftasmania.com.au.

These Terms will be applied fully and affect your use of this Website. By using this Website, you agree to accept all terms of service written here. You must not use this Website if you disagree with any of these Website Standard Terms of Service.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Product of Tasmania and/or its licensors own all the intellectual property rights and materials contained in this Website, including photography, media assets and copy.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any of this Website’s material in any other media;
  • selling, sub-licensing and / or otherwise commercialising any Website material;
  • publicly performing and / or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • activities on this Website that in any way impact user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you. Product of Tasmania may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain this confidentiality as well.

Your Content (suppliers and reviewers)

In these Website Standard Terms of Service, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Product of Tasmania a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all content.

Your Content must be your own and must not be invading any third-party’s rights. By agreeing to make your products available for sale on this website, you agree and declare that you have complied with all relevant state and federal regulations relating to your product/s, you brand and your business. Product of Tasmania reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

Product of Tasmania is unable to support individual warranty policies for individual products. Product of Tasmania protects its customers, please see Refund Policy and also 100% Satisfaction Guarantee below. Guarantees are observed and agreed by the supplier of each item available on this Website.

This Website is provided “as is,” with all faults, and Product of Tasmania express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Product of Tasmania, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Product of Tasmania, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website or the products found therein.

Indemnification

You hereby indemnify to the fullest extent Product of Tasmania from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Product of Tasmania is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Product of Tasmania is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Product of Tasmania and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the state of Tasmania, Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts applicable for the resolution of any disputes.

Shipping Information

It is the responsibility of the customer to provide the correct postage delivery address for their order.

Product of Tasmania cannot be held responsible for deliveries that go missing on delivery or which are held at a post office, undeliverable, returned etc, if this is the result of the customer’s providing an incorrect or unclear address. In the event the customer’s items are returned to us, Product of Tasmania will attempt contact with the customer, to confirm the delivery details are correct, before resending the package. This will be done at the customer’s expense, being equal to the standard flat-rate fee https://productoftasmania.com.au/flat-rate-shipping/.

International Shipping and Taxes

It is the responsibility of the customer to check import restrictions, and to investigate what, if any, customs duties or other taxes may apply,

Product of Tasmania is unable to take responsibility for items which are stopped by international customs, but can provide tools and advice. Product of Tasmania asks all its customers, please check what is prohibited, and what import restrictions apply, for your country. More information here.

Refund Policy

Product of Tasmania values customer satisfaction, and honors any reasonable refund request when possible. However, there are occassions when refunds are not appropriate or necessarily fair. For this reason, refunds are always and only at the discretion of Product of Tasmania.

In the event that item/s arrive damaged, incomplete, or incorrect according to an order, customers are asked to advise by email immediately, to info@productoftasmania.com.au. Product of Tasmania offers to resend replacement item/s, or alternatively can offer a refund of the purchase price of the item/s which are damaged. It is the customers responsibility to advise Product of Tasmania about the error (including providing photographs of damage etc) immediately after receiving the item/s, and prior to returning the item/s. It is the customers responsibility to return item/s in the same condition as received, for refunds to be processed. Parcel Post with tracking service must be used, and the tracking number advised by email, to info@productoftasmania.com.au. If claiming a refund, customers must ensure the item/s are returned (dispatched by the customer) within 5 business days of receiving the order.

Product of Tasmania may bear the cost of returning items, at its discretion, if Product of Tasmania deems it (or its partners or suppliers etc) is at fault. For example: if a delivery is incorrectly addressed according to your order.

Product of Tasmania is always guided by business values, and principles of integrity and fairness, in all of its operations, and in dealings with customers.

100% Satisfaction Guarantee

Product of Tasmania makes all reasonable steps to ensure customer satisfaction, and highly values all feedback, as a means of improving its products and services.

Most items available on this Website, are supported by a 100% Satisfaction Guarantee. Product of Tasmania works with and encourages its makers / suppliers, to offer a 100% Satisfaction Guarantee for all products where possible.

Terms of the 100% Satisfaction Guarantee

  • The intention to return item/s under the 100% Satisfaction Guarantee, must be advised in advance by the customer, within 2 days of receiving the order, by email to info@productoftasmania.com.au.
  • Customers are responsible for returning the item/s (dispatched by the customer), within 5 business days of receiving the order, by Parcel Post with tracking (Australian customers only). Express or premium post services are not necessary. Please return to:
    Product of Tasmania
    PO Box 212
    Launceston TAS 7250
  • The customer is responsible for advising Product of Tasmania, tracking details for the return, as soon as is practically possible, prior to the parcel arriving with Product of Tasmania. Product of Tasmania cannot honor returns which it does not receive, or for which it does not receive return / tracking advice, in advance. For example; if a parcel is returned, but tracking details are advised after its delivery to Product of Tasmania, this may limit its ability to provide the best service possible.
  • The items are received by Product of Tasmania, in their original condition, such that they can be returned to stock.

Product of Tasmania will consider 100% Satisfaction Guarantee returns, for items which have been opened and partly used etc, at its discretion, on a case-by-case basis. This typically involves seeking customer feedback, which is then passed on to the relevent makers / suppliers.

More about these Terms of Service

If you are unsure or wish to clarify any of these Terms of Service, please contact us anytime prior to purchase.