Product of Tasmania Terms of Service

Introduction

These Website Standard Terms of Service written on this webpage shall manage your use of this website, Product of Tasmania, accessible at https://productoftasmania.com.au.

These Terms will be applied fully and affect your use of this Website. By using this Website, you agree to accept all terms of service written here. You must not use this Website if you disagree with any of these Website Standard Terms of Service.

Minors or people below 18 years old are not allowed to use this Website.

Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the state of Tasmania, Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts applicable for the resolution of any disputes.

Food Policy and Disclaimer

Product of Tasmania provides the material on this site, on the understanding that users exercise their own skill, care and judgement with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes, and should obtain appropriate expert advice relevant to their particular circumstances.

Links to external web sites are inserted for convenience only, and do not constitute endorsement of any information, product or services at those sites. These are provided as a resource for customers to do their research. By accessing information at or through this site, users should be aware that in no event shall Product of Tasmania be liable for any incidental or consequential damages resulting from use of the material. The material on this site may include views or recommendations of third parties, which do not necessarily reflect the views of Product of Tasmania, or indicate its commitment to a particular course of action.

Food Standards Code

The preparation and sale of food and beverages in Tasmania, even on a one-off basis or by a not-for-profit organisation, is regulated by the Tasmanian Food Act 2003 and the National Food Standards Code. This includes offering food or beverages as a prize or reward, and giving food away for the purpose of advertisement or in furtherance of trade or business.

The standards in the Australia New Zealand Food Standards Code are legislative instruments under the Legislation Act 2003. The authoritative versions of these standards are on the Australian Government Federal Register of Legislation or via the Food Standards Gazette notices here. Please Contact Us via email, if you have further queries relating to the Food Standards Code. We will give as much product-specific advice as we can offer. Product of Tasmania does not provide advice on compliance with the Code. Product of Tasmania exercises due diligence, when vetting new suppliers of new sealed food products. Product of Tasmania requires that all such suppliers are compliant with all relevent state and federal laws, ie: food handling legislation.

As a policy, Product of Tasmania does not deal with food items which:

  • are not completely sealed, all items remain sealed through to dispatch
  • require paticular temperatures (hotter or cooler) for their longevity or safety
  • have limited shelf life, making them unfeasible for online sales
  • are fragile or susceptible to damage during freight, making them unfeasible for distribution

Our priority is your safety. All food products available on Product of Tasmania, adhere to strict manufafturing and labelling guidelines. For more infornmation about our Food Policy, please contact us.

Shipping Information

It is the responsibility of the customer to provide the correct postage delivery address for their order. Similarly, customers are asked to provide correct phone and email contact details, so Product of Tasmania can make contact in the event that there is a delay, or any other issue arises with shipping their order.

Product of Tasmania cannot be held responsible for deliveries that go missing on delivery or which are held at a post office, undeliverable, returned etc, if this is the result of the customer’s providing an incorrect or unclear address. In the event the customer’s items are returned to us, Product of Tasmania will attempt contact with the customer, to confirm the delivery details are correct, before resending the package. This will be done at the customer’s expense, being equal to the standard flat-rate fee https://productoftasmania.com.au/flat-rate-shipping/.

Our Service Level Agreement – Shipping

Product of Tasmania assures its customers of timely dispatch and shipping. We pledge to dispatch all orders within 3 business days of receiving a customer order. We typically dispatch each Tuesday and Friday, however, during busier times, we often dispatch on other days too. If a customer order has not been dispatched on the Tuesday or Friday immediately following the settlement of their purchase, the customer will be contacted by email.

International Shipping and Taxes

It is the responsibility of the customer to check import restrictions, and to investigate what, if any, customs duties or other taxes may apply,

Product of Tasmania is unable to take responsibility for items which are stopped by international customs, but can provide tools and advice. Product of Tasmania asks all its customers, please check what is prohibited, and what import restrictions apply, for your country. More information here.

It is vitally important that you provide correct details for your delivery, including a valid contact phone number. Product of Tasmania instructs all parcels be “treated as abandonded”, in the case where they are deemed undeliverableby your local postal services. Tracking is provided, but unfortunately we are unable to cover the cost of return shipping. A valid phone contact number will assist wth problematic deliveries. Please see our privacy policy if you are unsure.

Refund Policy

Product of Tasmania values customer satisfaction, and honors any reasonable refund request when possible. However, there are occassions when refunds are not appropriate or necessarily fair. For this reason, refunds are always and only at the discretion of Product of Tasmania.

In the event that item/s arrive damaged, incomplete, or incorrect according to an order, customers are asked to advise by email immediately, to info@productoftasmania.com.au. Product of Tasmania offers to resend replacement item/s, or alternatively can offer a refund of the purchase price of the item/s which are damaged. It is the customers responsibility to advise Product of Tasmania about the error (including providing photographs of damage etc) immediately after receiving the item/s, and prior to returning the item/s. It is the customers responsibility to return item/s in the same condition as received, for refunds to be processed. Parcel Post with tracking service must be used, and the tracking number advised by email, to info@productoftasmania.com.au. If claiming a refund, customers must ensure the item/s are returned (dispatched by the customer) within 5 business days of receiving the order.

Product of Tasmania may bear the cost of returning items, at its discretion, if Product of Tasmania deems it (or its partners or suppliers etc) is at fault. For example: if a delivery is incorrectly addressed according to your order.

Product of Tasmania is always guided by business values, and principles of integrity and fairness, in all of its operations, and in dealings with customers.

100% Satisfaction Guarantee

Product of Tasmania makes all reasonable steps to ensure customer satisfaction, and highly values all feedback, as a means of improving its products and services.

Most items available on this Website, are supported by a 100% Satisfaction Guarantee. Product of Tasmania works with and encourages its makers / suppliers, to offer a 100% Satisfaction Guarantee for all products where possible.

Terms of the 100% Satisfaction Guarantee

  • The intention to return item/s under the 100% Satisfaction Guarantee, must be advised in advance by the customer, within 2 days of receiving the order, by email to info@productoftasmania.com.au.
  • Customers are responsible for returning the item/s (dispatched by the customer), within 5 business days of receiving the order, by Parcel Post with tracking (Australian customers only). Express or premium post services are not necessary. Please return to:
    Product of Tasmania
    PO Box 212
    Launceston TAS 7250
  • The customer is responsible for advising Product of Tasmania, tracking details for the return, as soon as is practically possible, prior to the parcel arriving with Product of Tasmania. Product of Tasmania cannot honor returns which it does not receive, or for which it does not receive return / tracking advice, in advance. For example; if a parcel is returned, but tracking details are advised after its delivery to Product of Tasmania, this may limit its ability to provide the best service possible.
  • The items are received by Product of Tasmania, in their original condition, such that they can be returned to stock.

Product of Tasmania will consider 100% Satisfaction Guarantee returns, for items which have been opened and partly used etc, at its discretion, on a case-by-case basis. This typically involves seeking customer feedback, which is then passed on to the relevent makers / suppliers.

Gift Wrapping and Cards refunds

Gift Wrapping and Cards are considered once-only use, and are a service. As such, Product of Tasmania does not cover Gift Wrapping or Cards in its refund policy. Please take care when selecting Gift Wrapping options, and when submitting a personalised message for the card. If you notice any issues after submitting a purchase, please email us at info@productoftasmania.com.au as soon as possible. We will assist where possible, including reprinting card messages etc, if a parcel hasn’t yet been dispatched.

Intellectual Property Rights

Other than the content you own, under these Terms, Product of Tasmania and/or its licensors own all the intellectual property rights and materials contained in this Website, including photography, media assets and copy.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any of this Website’s material in any other media;
  • selling, sub-licensing and / or otherwise commercialising any Website material;
  • publicly performing and / or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • activities on this Website that in any way impact user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being accessed by you. Product of Tasmania may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain this confidentiality as well.

Your Content (suppliers and reviewers)

In these Website Standard Terms of Service, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Product of Tasmania a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all content.

Your Content must be your own and must not be invading any third-party’s rights. By agreeing to make your products available for sale on this website, you agree and declare that you have complied with all relevant state and federal regulations relating to your product/s, you brand and your business. Product of Tasmania reserves the right to remove any of Your Content from this Website at any time without notice.

Product information provided by our makers and suppliers, is deemed to be accurate, and is published onli9ne for the benefit of informing customers in good faith, by Product of Tasmania. Where any content, or product information, is found to be inaccurate, Product of Tasmania will exercise its due diligence, to ensure the integrity of the content, and of the website overall.

No warranties

Product of Tasmania is unable to support individual warranty policies for individual products. Product of Tasmania protects its customers, please see Refund Policy and also 100% Satisfaction Guarantee below. Guarantees are observed and agreed by the supplier of each item available on this Website.

This Website is provided “as is,” with all faults, and Product of Tasmania express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Product of Tasmania, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Product of Tasmania, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website or the products found therein.

Indemnification

You hereby indemnify to the fullest extent Product of Tasmania from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Product of Tasmania is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Product of Tasmania is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Product of Tasmania and you in relation to your use of this Website, and supersede all prior agreements and understandings.

More about these Terms of Service

If you are unsure or wish to clarify any of these Terms of Service, please contact us anytime prior to purchase.